Most orders are dispatched within 3 to 5 working days from the date of purchase, with delivery expected within 5 to 7 working days from the shipping date. We operate on business days, Monday to Friday, during regular business hours. Shipping times may vary based on the destination.
We offer a flat shipping rate of Rs 199/- for deliveries across India.
We utilise reliable courier services for delivery, allowing you to track your order online once it's dispatched. Rest assured, we partner with reputable courier companies to ensure the safe and timely delivery of your order. If, for any reason, we are unable to fulfil part of your order, you won't be charged for the undelivered item, and a full refund will be issued if payment has been made. Please note that items in your order may be shipped separately. Anticipate a 2 to 3-day delay in shipping and delivery due to unforeseen circumstances.
If we can't ship your order within 7 working days, we'll promptly inform you via email, explaining the reason behind the delay. Then based on your preference, we may adjust the shipping timeline or cancel the order. Refunds, if applicable, will be processed based on the incurred costs. Please be aware that all shipped products, including gifts, will include an invoice detailing the price and relevant taxes per Indian regulations.
We offer a variety of payment methods, including all major credit/debit cards processed through RazorPay or PayU. Additionally, you can opt for interest-free EMI through Zest. We also accept Cash on Delivery across India.
You can cancel your order and receive a full refund within 24 hours of placing it. After this period, a processing fee may be deducted (up to but not exceeding the product value). Please note that customised orders are non-cancellable and non-returnable.
If you receive a product in unsatisfactory condition or notice any damage to the packaging before accepting delivery, kindly refuse the package. Contact us immediately at +9196412 92327 and email us at info@bramptonlondon.com, mentioning your order reference number and attaching an image of the package/product.
For products damaged during transportation, please notify us via email or call within 48 hours of delivery and return the item to our Head Office at 44 Matheswartalla Road, Kolkata 700046, within 7 days. Failure to do so within the specified timeframe may result in us being unable to accept the exchange.
All purchases made on the website can be exchanged directly with the Head Office. Once sold, products can only be exchanged, not returned. Exchanges are allowed within 7 days of receiving the product. If the product doesn't fit or you don't like it, exchange it within 7 days for a different style or receive a credit note. Please note that monetary refunds will not be provided. Items must be unused and in the same condition as received.
Rest easy with our lifetime warranty policy covering all manufacturing defects. To initiate a repair under the lifetime warranty, simply reach out to us at +9196412 92327 or email info@bramptonlondon.com. Our dedicated representative will promptly assist you.
Please be aware that manufacturing defect repairs typically take between 21 to 60 days from the date of receipt. If, for any reason, a repair is not feasible, we will present you with an alternative solution. It's important to note that the lifetime warranty specifically addresses manufacturing defects and does not extend to damage caused by regular wear and tear.
If you cancel any items from your order and have paid via credit card, you will not be charged for the cancelled item(s). For payments made through debit card or net banking, we will promptly instruct your bank for a refund within 2 working days. However, the actual credit to your account depends on your bank's processing time, which typically ranges from 7 to 15 days. If you don't receive the credit within this timeframe, please contact your bank and inform us of any issues you may encounter.
For items not immediately available for delivery, you have the option to 'pre-order.' Look for the 'pre-order' message on product detail pages. To secure a pre-ordered item, a credit card is required, and authorisation for the pre-order amount will be placed as a 'pending charge' on your credit card.
When a product displayed on our website is no longer available, it will carry a message that says 'Out of Stock'. In some cases, products that appear to be available when you place your order may, in fact, be out of stock. If this happens, we will notify you as quickly as possible that your order cannot be fulfilled.
A 'short shipment' occurs when we ship fewer products than you initially ordered. If this happens, you will be notified immediately and corrective action will be taken.
